Customer Support FAQs

KOTEM Customer Support is here to help you with any of the business aspects of our products. Common questions are answered below.


  • What if I have software licensing problems?
  • Where can I find my KOTEM software license file?
    • The KOTEM license file is .CFG file located in the software binary folder. (default path: C:Program files/Kotem/SmartProfile X.X.X/ … )
  • Where can I find my software expiration date?
    • The expiration date is displayed in the software About box (ApplicationFileAbout)
  • What product training options does KOTEM provide?

Submit any other questions by email to [email protected] or use the contact form.